Delivery & Returns
Delivery
SARIS online is a business to business service. We deliver to UK business address only.
England and Wales
Next business day delivery.
Delivery chargeable at £6.25 for orders up to 4KG.
Orders over 4KG > 20KG £10.00.
Orders over 20KG are charged 50p per extra KG up to a maximum of 25KG.
Orders over 25KG>250KG are charged at £50.00 and shipped via pallet delivery.
Scotland
Delivery up to 25KG £88.00 Next business day.
Orders over 25KG>1000KG £165.00 Economy Service.
Northern Ireland
Please contact us 01283 532006
Delivery charge is calculated at checkout.
Please note all deliveries are dispatched to UK groupage delivery service or Royal Mail, SARIS cannot guarentee next day delivery.
Cancellations & Damages
Order Cancellation
You have 24 Hours from placement of order to notify us that you wish to cancel your order. You must notify us via email .
We regret that we cannot guarantee any refunds will be made if we receive notification of a cancelled order after the 24 hour cancellation period has expired.
We are happy to discuss any order cancellations with you, please call 01283 532006 between the hours of 9.00am and 4.00pm, Monday to Friday. If you need any further information please email burton@sariscoatings.com.
Made to order paint products are non-refundable. Please ensure you order the correct RAL colour before finalising your order.
Damaged or Faulty Goods
In the unlikely event that your order arrives damaged, we will either give you a full refund on return of the damaged goods, or send you a replacement. All orders are supplied on tracked delivery, you have 24 hours from receipt of your order to notify us of any damage. You must inform us within the 24 hour period, if for any reason you notify us after 24 hours we cannot issue a refund or replacement. For returns, please call us to arrange for a collection as soon as you can. Alternatively, to speed up this process, please email burton@sariscoatings.com with a photo of the damage and we will advise you on how to proceed.
Please be aware that if you send the item back without notifying us, you may experience additional delays in receiving your refund.
How do I return my item?
If you wish to return your item, please make sure that it is returned in it’s original packaging. Please ensure that you include the order number and your name and address inside the package. Otherwise your replacement or refund may be delayed.
Please email us at burton@sariscoatings.com for return instructions.
How long will I have to wait for a refund?
We will refund you in full (the cost of the item plus and agreed delivery costs) once we have received the returned package and processed it back into our warehouse, crediting back to you through the same method by which you originally paid. We endeavour to pay all refunds within 14 days of receipt of goods.